Knowledge Base
Answers before tickets.
The questions our engineers answer most often — support, RMA, warranty, connectivity and working with Prahari. Most issues resolve here in under a minute.
Support & Tickets
How service requests work, response targets and what to include.
RMA & Warranty
Returns, repairs and what the warranty covers.
Products & IoT Platform
Connectivity, firmware and fleet behavior.
Working With Prahari
Quotes, R&D engagements and timelines.
Still stuck?
Portal users can raise a tracked ticket against a specific unit — every ticket is read by an engineer, with response targets from 4 hours (critical) upward.
Prefer email? [email protected]